Updated Phone Service Hours for Inquiries About Italian Citizenship

Jul 05, 2024

Starting Monday, July 1, 2024, the service will be available on Mondays, Wednesdays, and Fridays from 9:30 AM to 5:30 PM.

For email inquiries instead, an email shall be sent to the following email: poloorientacittadinanza@pecdlci.interno.it

To receive assistance, applicants must have:

  • their Italian citizenship application number (K10 or K10C);
  • a valid identification document

If an application has been denied by the Prefecture, the identification token (ID token) and an identification document are also required.

For those with an ongoing application, it is essential to include the application number (K10/…… or K10/C/……..) and the name of province (where the applicants resides) in the subject line of the email or PEC mail (e.g., “K10/…… Bergamo”).

For those without an ongoing application, the subject line should be “request for information” followed by the province of residence (e.g., “Rome”).

A team of specialized consultants will assess the communications and reply.

This article was written by Giuditta De Ricco and Ginevra Gaggelli

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